FAQs

Below is a list of questions that we think you might want to ask. If your questions aren’t answered, please contact us by email or telephone and we will answer your question personally.

Who are “The Pearl Element”?

“The pearl element” is an on-line jewellery retailer. We create classic and contemporary jewellery using freshwater pearls, semi-precious stones and silver. We operate on-line and over the phone.(0845 1180081).

About our Jewellery...

Are your pearls real?
Yes, we are pearl lovers, and always use real pearls and semi-precious stones in our jewellery.  We believe it is the most natural and flattering way to present our jewellery designs.

What are Freshwater Pearls?

Freswater Pearls are grown in a non-saline environmment, so not in salt water.  The pearls we use in our jewellery are cultured, which means that a small particle has been inserted into an oyster to allow a pearl to grow.

Why might my pearls vary in colour from the picture on your website?
We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, as no two pearls are alike - slight variations in colour and size may occur.  Please be assured that these variations are not defect but a display of nature.

About ordering and payments...

How to order Online?
You can order online 24 hours a day, 7 days a week. Simply add the items you require to your basket. You can view and amend your order at any time by clicking on 'my basket'. When your order is complete, click on 'checkout' to pay using your personal cards or via Paypal, you can also checkout using Google checkout by clicking on the Google button.

How to order by phone?
If you wish to order by phone, please call our customer care team on: 0845 1180081

What form of payments do you accept?

We accept all major credit cards, such as, Visa, Delta, Electron, MasterCard, Switch, Maestro and Solo through the Paypal portal. We also acceot payments through Google checkout. All transactions are in British pounds sterling.

Is it safe to use my credit card on your site?
We take security very seriously. We only accept online payment in a secure environment regulated by Safebuy. And we do not store your credit information after you've checked out.

About delivery and returns...

How long will it take to deliver my jewellery?
When an item is in stock, we deliver within 3-5 working days by Royal mail. If your jewellery is out of stock, we will inform you of the likely delivery date. For special offers or products that are displayed in newspapers or magazines, we will deliver them as quickly as possible but they might take up to 28 days to arrive.

How do I return an item?
If you are not entirely satisfied with the jewellery that you receive, please return it us within 10 days to the following address:

The Pearl Element
PO Box 998
Camberley
Surrey
GU15 9HS

For full details of our return Policy please Click here
 

About your personal data...

What personal data do you collect?
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information we collect about you, firstly, is to process your order; and secondly, is to provide you with the best possible service.

How do you use my personal information?
 We don't share our information about you with 3rd party companies without your consent. We do not sell the information that we hold on our customer data base.